Bona
Bona
Bona
Overview
Overview
Overview
Problem
Problem
Problem
Professional cleaners often face challenges in tracking and replacing worn-out spare parts, leading to reduced equipment efficiency, safety risks, and downtime. There is a need for a streamlined system that ensures timely spare part replacements, enhancing operational performance and reliability.
Professional cleaners often face challenges in tracking and replacing worn-out spare parts, leading to reduced equipment efficiency, safety risks, and downtime. There is a need for a streamlined system that ensures timely spare part replacements, enhancing operational performance and reliability.
Professional cleaners often face challenges in tracking and replacing worn-out spare parts, leading to reduced equipment efficiency, safety risks, and downtime. There is a need for a streamlined system that ensures timely spare part replacements, enhancing operational performance and reliability.
Solution
Solution
Solution
The Spare Part Refill System simplifies spare part replacement for professional cleaners with advanced tracking and recommendations, ensuring timely replacements to boost efficiency, safety, and equipment performance.
The Spare Part Refill System simplifies spare part replacement for professional cleaners with advanced tracking and recommendations, ensuring timely replacements to boost efficiency, safety, and equipment performance.
The Spare Part Refill System simplifies spare part replacement for professional cleaners with advanced tracking and recommendations, ensuring timely replacements to boost efficiency, safety, and equipment performance.
My Role
My Role
My Role
Usability Testing, Market Research
Usability Testing, Market Research
Timeline
Timeline
Timeline
7 weeks
7 weeks
Goals & Performance Metrics
Goals & Performance Metrics
Goals & Performance Metrics
How Might We
How Might We
How Might We
How might we improve the Bona website with a spare parts management system for easy refill orders, wear-and-tear alerts, and smooth equipment maintenance.
How might we improve the Bona website with a spare parts management system for easy refill orders, wear-and-tear alerts, and smooth equipment maintenance.
How might we improve the Bona website with a spare parts management system for easy refill orders, wear-and-tear alerts, and smooth equipment maintenance.
Goals
Goals
Goals
Recommend Spare parts to professionals based on their usage frequency
Find a spare part for a machine
Place an order for the spare part(s)
Recommend Spare parts to professionals based on their usage frequency
Find a spare part for a machine
Place an order for the spare part(s)
Recommend Spare parts to professionals based on their usage frequency
Find a spare part for a machine
Place an order for the spare part(s)
Key Performance Indicators (KPIs)
Key Performance Indicators (KPIs)
Key Performance Indicators (KPIs)
Conversion Rate - How often do users search for a product and complete the purchase journey
Retention Rate - How many times do professionals order spare parts from the bona website after their first spare part purchase
Conversion Rate - How often do users search for a product and complete the purchase journey
Retention Rate - How many times do professionals order spare parts from the bona website after their first spare part purchase
Key Experience Indicators (KEIs)
Key Experience Indicators (KEIs)
Key Experience Indicators (KEIs)
Time saved ordering spare parts before the part currently in use wears out
Tracking the number of accidents attributed to the malfunctioning equipment due to the use of damaged spare parts
Time saved ordering spare parts before the part currently in use wears out
Tracking the number of accidents attributed to the malfunctioning equipment due to the use of damaged spare parts
Time saved ordering spare parts before the part currently in use wears out
Tracking the number of accidents attributed to the malfunctioning equipment due to the use of damaged spare parts
Persona
Persona
Persona
Integration Strategy
Integration Strategy
Integration Strategy
Orders Page
Orders Page
Orders Page
Displays orders, lets users rate products, select usage frequency, and get spare part recommendations to add to the cart.
Displays orders, lets users rate products, select usage frequency, and get spare part recommendations to add to the cart.
Displays orders, lets users rate products, select usage frequency, and get spare part recommendations to add to the cart.
Cart
Cart
Cart
Each page has a cart button showing added products and a 'Show Previous Orders' option in the cart popup.
Each page has a cart button showing added products and a 'Show Previous Orders' option in the cart popup.
Each page has a cart button showing added products and a 'Show Previous Orders' option in the cart popup.
Spare Parts Tab
Spare Parts Tab
Spare Parts Tab
On the product detail page, one needs to add a spare parts tab which shows spare parts relevant to the product with an add to cart option.
On the product detail page, one needs to add a spare parts tab which shows spare parts relevant to the product with an add to cart option.
On the product detail page, one needs to add a spare parts tab which shows spare parts relevant to the product with an add to cart option.
Usability Testing
Usability Testing
Usability Testing
Before
Issue
The user was confused when he selected priority delivery and the amount did not reflect in the order summary and couldn’t understand when would the product be delivered when asked for priority delivery
The user was confused when he selected priority delivery and the amount did not reflect in the order summary and couldn’t understand when would the product be delivered when asked for priority delivery
After
Fix
Added the date of delivery in the shopping cart and the priority delivery charges to the order summary
Added the date of delivery in the shopping cart and the priority delivery charges to the order summary
Prototype
Prototype
Prototype
View Prototype
Reflection
Reflection
Reflection
This project required me to delve into the spare parts of professional cleaning products, their wear-and-tear frequency, and the customer purchase journey from the consumer’s perspective. Due to limited access to target users, I conducted usability testing with only three participants. Having access to more users would have allowed me to perform additional tests and gain deeper insights to strengthen the findings.
This project required me to delve into the spare parts of professional cleaning products, their wear-and-tear frequency, and the customer purchase journey from the consumer’s perspective. Due to limited access to target users, I conducted usability testing with only three participants. Having access to more users would have allowed me to perform additional tests and gain deeper insights to strengthen the findings.
More Projects
More Projects
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©2025. Designed by Tanuja Bodas. All rights reserved
💡Have a project in mind?
©2025. Designed by Tanuja Bodas. All rights reserved